Not too long ago, I signed up with DrupalValueHosting for a BlowoutPackage2008. So far, I have been very pleased with the services they provide, and I have yet to have performance issues on my websites (though, admittedly, these sites are of the very-small-homebrew type that normally don’t attract millions of unique visitors each day).
A first issue I had was that on the temporary IP address they provided for accessing files I uploaded to the public html directory, it was not possible to run php scripts (due to safety reasons). Clearly, I had no clue about what was going on, so I opened a service ticket. Not only did they respond quickly - on a Sunday morning - but moreover, they assigned me a private IP address so I could test my sites before changing the DNS servers. Great service.
The second issue I had was with the free domain name that comes with the blowoutpackage. After a couple of days, I noticed that my domain name still hadn’t been registered. As I had gone back and forth a couple of times during the sign-up, and even changed the domain name once, I thought I messed up the registration. Opened another service ticket, and an hour later, the domain was registered and online…
As I haven’t been using DVH for long, I can only speak for this short period, but I really wanted to share how well they treated me up till know. (And as you can see, I haven’t signed up for the referral program, so you can really trust me, I make no money by telling you this. I might sign up though, as additional users mean an additional load on the server I am using myself. At least, I get something in return that way…)
Edit: I did sign up for the program, so this review is no longer unbiased :-)
I came across your site after purposely searching on ‘drupalvaluehosting complaint’. I was getting frustrated reading all the bad reviews at dvh forums and at Drupal.org.
I’m a dvh customer since May 2008 running two Drupal sites and to date my experiences are more positive than negative. Upon signing up I wrote a post http://prime357.org/node/85 detailing my experience, along the same lines as yours. I’ve been reading with interest the dvh forums where a lot of complaints were being raised mainly due to lack of communication. It appears the same people were also making their concerns known over at Drupal.org.
What concerns me is that I haven’t experienced these issues that are being complained about and in fact I submitted a support ticket a few days ago and it was answered within 12 hours.
In relation to the complaints raised over at Drupal.org I even posted my positive experience http://drupal.org/node/248908#comment-913493 but I reckon it’s pointless me following up with counter claims to every complaint that follows, I don’t want to be seen as an unbiased commentator other than hoping that dvh doesn’t fold.
Some of the claims raised appear to be exaggerated and over the top. One claim in particular that the dvh site down everyday on consecutive days over a month or two period is just plain ridiculous. I can state that as I’m constantly at the dvh site everyday and at different times during the day and haven’t experienced that.
Like you, at my site, I’ve signed up for the affiliate link and to the letter of the law I suppose my comments can be considered biased and also like you I openly admit the affiliate link. For what it’s worth, I haven’t benefited yet from the affiliate link.
A month later, I’ll have to change my tune. Support is seriously lacking ‘nuf said.
Hey Steve,
That’s really too bad. I’ve got the impression too, that often not everything is working the way it should. But when it *is* working, it seems to be working great. Do you care to elaborate on your problems?